Buyback FAQ's

1. How does the Buyback Program work? 

• Add the 10% Buyback Premium at checkout for the ability to sell back your Slab Pack™ at 80% of the purchase price.
• Reveal your Slab Pack™.
• Decide within 20 minutes whether to keep or sell it back.

2. How am I charged for the Buyback Program?

• When you opt into the Buyback program, we'll place a temporary authorization on your card. Choose to keep your cards, and the hold turns into a charge for the full amount of the Slab Pack™ plus the Buyback Premium. Opt to sell back, and you're charged for the Slab Pack™ and the Buyback Premium, less the Buyback Price.

3. How much time do I have to make a decision after I start my Slab Pack™ reveal?

• The moment you start your reveal, the clock starts ticking! You have 20 minutes to decide if you're hanging onto your cards or selling them back. If time runs out, they're automatically sent to your showroom and the Buyback opportunity is no longer available.

4. How many Buyback opportunities do I have?

• Each user receives a limited number of Buybacks which resets periodically.

5. What happens if I experience connection issues during my Slab Pack™ reveal?

• If you run into connection problems while revealing your Slab Pack™, you can still access the Buyback program.  Visit your order history page, and if you're within the 20-minute timeframe, you'll see the "Review Cards" button next to your order.

6. What happens to the cards I choose to sell back?

• If you select the Buyback Premium and ultimately decide to sell the cards back, the cards will go back into the Slab Pack™ pool. These cards will immediately become available for future packs.

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