Matt Farrell
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Recent activity by Matt Farrell-
Is there a limit on how many offers I can send?
Yes, you can have up to 20 active outbound offers within a 48-hour period. Bulk offers count toward this limit; however, inbound offers do not. If you reach the limit and want to send another offer...
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How long does an offer stay active?
Offers remain active for 48 hours from the time they are sent. After 48 hours, an offer will automatically expire. Go Back To Arena Club
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How do I get my cards out of the vault?
To retrieve your cards from the vault and remove them from your showroom, follow these steps: Click your profile icon at the top right corner of the page. Choose 'Retrieve Cards' from the menu opt...
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If my package is lost or damaged, does insurance pay the full declared value?
Not always. Insurance payouts are based on the lesser of the declared value or the item’s estimated value at the time it is retrieved. Examples: Declared $10,000, estimated value $500 → payout is...
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How will I know if I won the auction?
There will be a banner at the top of the home screen indicating that you have won an auction. Additionally, you will receive a notification via email and within the Arena Club platform after you wi...
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What is the payment process for winning bidders?
You have 24 hours to pay for your card using Stripe Checkout. You will be notified through the app and through our website via notifications as well as a notification banner at the top of the page....
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Are bidders anonymous?
Yes, bidders are anonymous. Go Back To Arena Club
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What notifications will I receive as a bidder?
As a bidder, you will receive the following notifications: When you place a bid If you are outbid When the auction is ending soon and if you are losing When the auction ends and you did win/invoi...
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How do I set the starting price for my auction listing?
When you are listing your card you will have the option to enter a start price. We have found that auctions without a reserve price generally get more exposure and perform better. Go Back To A...
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Can I set a reserve price?
Yes, you can set a reserve price for your auction listing. To set a reserve price click on the toggle next to reserve price and enter a number in the input box. Go Back To Arena Club