Premier Auctions
- How is this different from regular auctions?
- What happens if my submission isn’t approved this month?
- What kind of items get approved?
- What does it cost to sell?
- Can I cancel a submission?
- Can I submit while an auction is already live?
Time Boxes
- What are your product sizing details?
- How do you define watch condition?
- What is the repair warranty?
- Time Box Warranty and Return Policy
- Do I need an Arena Club account to purchase a Time Box?
- Does Arena Club resize watch bands before shipping?
Slab Packs
- How do redemption cards work?
- Can I buy multiple Slab Packs in a single transaction?
- What if I have connection issues during my reveal?
- How does Arena Club determine card values (comping) for Slab Packs?
- Can a pack sell out before a grail is hit?
- Can grails change during a drop if no one hits them?
Arena Club Offers
- Do bulk offers apply to my offer limit?
- Where can I filter based on offer status?
- How do I message another user?
- How long does an offer stay active?
- Is there a limit on how many offers I can send?
- Will the transaction history of a card reflect a sale if I accept an Arena Club Offer?
Arena Club Wallet
- Can I use a promo code when checking out with my Arena Club Wallet?
- Where are the funds from my Arena Club Wallet stored?
- Can I split payments between my credit/debit card and my Arena Club Wallet?
- How do I unfreeze my Arena Club Wallet?
- Why is my Arena Club Wallet frozen?
- What can I use my Arena Club Wallet funds on?
Slab Safe Program
- What is the difference between the new Slab Safe program and the old Buyback program?
- How long do I have to accept a Slab Safe Offer after opening my Slab Pack?
- How often can I opt into Slab Safe?
- Why does my credit card show the full charge even if I accepted the Slab Safe Offer?
- What if I pull the same card again after accepting a Slab Safe Offer?
- Why is the Slab Safe Offer different when I apply a discount code?
Marketplace
- What are Arena Club fire badges?
- How does the Arena Club Comps Tool gather and collect comps information?
- Can my cart hold items from different categories?
- What does "Items" mean in my offers?
- How do I start a new offer with a different category?
- Can I include both cards and watches in the same offer?
Auctions
- How will I be paid after my card sells at auction?
- Are there any extra fees for using Autopay?
- How will I know an auction was paid with Autopay?
- Can I turn off Autopay?
- I just added money to my Arena Club Wallet. Will my unpaid auctions be covered automatically?
- What if I win several auctions on the same day?
Submissions/Vaulting
- Can I pay for expedited vaulting?
- What card holders are accepted?
- How should I prepare my cards before submission?
- How should I label my submission?
- Who owns the cards in the Arena Club vault?
- Where is the vault located?
Shipping
- For card submissions where should I send my cards?
- What happens if I don't follow the proper shipping guidelines?
- Can I ship multiple orders together?
- How should I ship my cards?
- What happens if I don’t pay customs duties or taxes?
- Who pays duties and taxes on international shipments?
Grading
- What is your grading turnaround time?
- What are the price options per submission?
- Are there bulk submission prices?
- Are there specific cards that Arena Club will not grade?
- Does Arena Club guarantee authenticity of its graded cards?
- Can I cancel or modify my order once it's submitted?
Showrooms
- How long do cards stay in the Shoebox?
- When are cards added to my Shoebox?
- What is the order of cards in the Shoebox?
- Can I organize cards inside the Shoebox?
- How does the Shoebox work?
- What is the Shoebox on Arena Club?
Payments
- What does transfer pending mean?
- Why haven't I received the funds for a card I sold?
- Having trouble paying with crypto on mobile?
- Which crypto wallets can I use?
- How quickly do I get paid out for marketplace sales?
- I am having problems accessing the Stripe Connect Express dashboard.
Sales Tax
- How is Sales Tax calculated?
- How long before I can ship my card from the vault without a penalty?
- What if I want to vault my cards but selected ‘no’ as my vaulting preference?
- What happens if I want to immediately retrieve my cards but select vault as my default preference?
- Will I see sales tax in my order history?
- How am I charged for sales tax?
Messaging
- Can I delete a chat?
- How can I leave a group chat?
- How do I prevent new chats?
- Are push notifications supported?
- Do messages affect trades?
- How can I become a community moderator?
Other
- How do I access my seller tools?
- Where can I get my 1099-K Tax Form?
- How do I set up or change my MFA method?
- What multi-factor authentication (MFA) methods does Arena Club support?
- What if I chose “Hide My Email” with Apple?
- How do I switch from social login to email and password?