Buyback Program
- How does the Buyback Program work?
- How am I charged for the Buyback Program?
- How much time do I have to decide after I open my Slab Pack™ to execute the Buyback?
- How many Buyback chances do I have?
- What happens to cards I sell back?
- Why does my credit card show the full charge even if I used the Buyback?
Slab Packs
- What if I have connection issues during my reveal?
- How does Arena Club determine card values (comping) for Slab Packs?
- Can a pack sell out before a grail is hit?
- Can grails change during a drop if no one hits them?
- Why do sold-out packs sometimes come back later?
- How do packs sell out?
Sales Tax
- How is Sales Tax calculated?
- How long before I can ship my card from the vault without a penalty?
- What if I want to vault my cards but selected ‘no’ as my vaulting preference?
- What happens if I want to immediately retrieve my cards but select vault as my default preference?
- Will I see sales tax in my order history?
- How am I charged for sales tax?
Auctions
- Is there a buyer's fee?
- Why can't I list my cards for auction?
- What are Arena Club Auctions?
- How can I promote my own auction?
- What notifications will I receive as a seller?
- If my card is in an active auction, can I sell or trade it?
Showrooms
- Can I link my social media accounts to my showroom?
- How do I change my username and/or password?
- Can I update my information on my profile?
- Can I edit how cards are organized in my showroom?
- What is a Digital Proof of Claim (DPOC)?
- How do I get my cards out of the vault?
Marketplace
- What are Arena Club fire badges?
- How does the Arena Club Comps Tool gather and collect comps information?
- What are Bulk Offers and The Seller Dashboard?
- How can I report a spam offer?
- Why do certain cards not have comps?
- What countries does Arena Club support for seller accounts?
Submissions/Vaulting
- Who owns the cards in the Arena Club vault?
- Where is the vault located?
- How long can I leave my slabs in the vault?
- Is there a limit to how many cards I can put in the vault?
- What is the typical time frame before I see my pre-graded slabs in the showroom?
- Where and how can I submit my collectibles to vault?
Grading
- What is your grading turnaround time?
- What are the price options per submission?
- Are there bulk submission prices?
- Are there specific cards that Arena Club will not grade?
- Does Arena Club guarantee authenticity of its graded cards?
- Can I cancel or modify my order once it's submitted?
Payments
- What does transfer pending mean?
- How quickly do I get paid out for marketplace sales?
- I am having problems accessing the Stripe Connect Express dashboard.
- Is there a fee to remove my cards from the vault?
- When can I expect to receive my payment after a transaction is made?
- What type of payments are supported on Arena Club?
Shipping
- For card submissions where should I send my cards?
- What countries does Arena Club ship cards to?
- Can I drop off cards at your office?
- What is the protocol if there is an error during shipping?
- Can I submit all my items together or do they need to be submitted separately?
- How can I update or change my address on my account or current order?
Arena Club Offers [Beta]
- What happens to a card’s transaction history if I accept an Arena Club Offer?
- Will the transaction history of a card reflect a sale if I accept an Arena Club Offer?
- If I accept an Arena Club Offer, will the card appear in the Hit Feed?
- Why does my credit card show the full charge even if I accepted the Slab Safe Offer?
- How do Arena Club Offers work with Slab Safe?
- How can I see my outstanding Arena Club Offers?
Arena Club Wallet [Beta]
- Where are the funds from my Arena Club Wallet stored?
- Can I split payments between my credit/debit card and my Arena Club Wallet?
- How do I unfreeze my Arena Club Wallet?
- Why is my Arena Club Wallet frozen?
- What can I use my Arena Club Wallet funds on?
- Are there any requirements to withdraw funds from the Arena Club Wallet?
Slab Safe Program [Beta]
- What is the difference between the new Slab Safe program and the old Buyback program?
- How long do I have to accept a Slab Safe Offer after opening my Slab Pack?
- How often can I opt into Slab Safe?
- Why does my credit card show the full charge even if I accepted the Slab Safe Offer?
- What if I pull the same card again after accepting a Slab Safe Offer?
- Why is the Slab Safe Offer different when I apply a discount code?
Other
- No Purchase Necessary
- Terms of Service
- Privacy Policy
- Do you offer bulk submissions through a designated submitter?
- Will I be notified during the process of my order?
- Can I cancel or change my order once it has been delivered?