Slab Packs
- What if I have connection issues during my reveal?
- How does Arena Club determine card values (comping) for Slab Packs?
- Can a pack sell out before a grail is hit?
- Can grails change during a drop if no one hits them?
- Why do sold-out packs sometimes come back later?
- How do packs sell out?
Arena Club Offers
- Do bulk offers apply to my offer limit?
- Where can I filter based on offer status?
- How do I message another user?
- How long does an offer stay active?
- Is there a limit on how many offers I can send?
- Will the transaction history of a card reflect a sale if I accept an Arena Club Offer?
Arena Club Wallet
- Where are the funds from my Arena Club Wallet stored?
- Can I split payments between my credit/debit card and my Arena Club Wallet?
- How do I unfreeze my Arena Club Wallet?
- Why is my Arena Club Wallet frozen?
- What can I use my Arena Club Wallet funds on?
- Are there any requirements to withdraw funds from the Arena Club Wallet?
Slab Safe Program
- What is the difference between the new Slab Safe program and the old Buyback program?
- How long do I have to accept a Slab Safe Offer after opening my Slab Pack?
- How often can I opt into Slab Safe?
- Why does my credit card show the full charge even if I accepted the Slab Safe Offer?
- What if I pull the same card again after accepting a Slab Safe Offer?
- Why is the Slab Safe Offer different when I apply a discount code?
Marketplace
- What are Arena Club fire badges?
- How does the Arena Club Comps Tool gather and collect comps information?
- What are Bulk Offers and The Seller Dashboard?
- How can I report a spam offer?
- Why do certain cards not have comps?
- What countries does Arena Club support for seller accounts?
Auctions
- How do you handle shill bidding?
- What’s the best way to get more bids on my auction?
- Is there a buyer's fee?
- Why can't I list my cards for auction?
- What are Arena Club Auctions?
- How can I promote my own auction?
Submissions/Vaulting
- Who owns the cards in the Arena Club vault?
- Where is the vault located?
- How long can I leave my slabs in the vault?
- Is there a limit to how many cards I can put in the vault?
- What is the typical time frame before I see my pre-graded slabs in the showroom?
- Where and how can I submit my collectibles to vault?
Shipping
- For card submissions where should I send my cards?
- If my package is lost or damaged, does insurance pay the full declared value?
- How do I get my cards out of the vault?
- What countries does Arena Club ship cards to?
- Can I drop off cards at your office?
- What is the protocol if there is an error during shipping?
Grading
- What is your grading turnaround time?
- What are the price options per submission?
- Are there bulk submission prices?
- Are there specific cards that Arena Club will not grade?
- Does Arena Club guarantee authenticity of its graded cards?
- Can I cancel or modify my order once it's submitted?
Showrooms
- How long do cards stay in the Shoebox?
- When are cards added to my Shoebox?
- What is the order of cards in the Shoebox?
- Can I organize cards inside the Shoebox?
- How does the Shoebox work?
- What is the Shoebox on Arena Club?
Payments
- What does transfer pending mean?
- Having trouble paying with crypto on mobile?
- Which crypto wallets can I use?
- How quickly do I get paid out for marketplace sales?
- I am having problems accessing the Stripe Connect Express dashboard.
- Is there a fee to remove my cards from the vault?
Sales Tax
- How is Sales Tax calculated?
- How long before I can ship my card from the vault without a penalty?
- What if I want to vault my cards but selected ‘no’ as my vaulting preference?
- What happens if I want to immediately retrieve my cards but select vault as my default preference?
- Will I see sales tax in my order history?
- How am I charged for sales tax?
Other
- Which browsers, operating systems, and mobile application versions are supported by our website and app?
- How do I deactivate my Arena Club account?
- What are the eligibility requirements for making purchases on Arena Club?
- No Purchase Necessary
- Do you offer bulk submissions through a designated submitter?
- Will I be notified during the process of my order?