Grading
- What is your grading turnaround time?
- What are the price options per submission?
- Are there bulk submission prices?
- Are there specific cards that Arena Club will not grade?
- Does Arena Club guarantee authenticity of its graded cards?
- Can I cancel or modify my order once it's submitted?
Showrooms
- How long does it take to retrieve cards from my showroom?
- How do I find a specific user's showroom?
- How do I get my cards out of the vault?
- What is a Digital Proof of Claim (DPOC)?
- Can I edit how cards are organized in my showroom?
- Can I update my information on my profile?
Marketplace
- What are Arena Club fire badges?
- How does the Arena Club Comps Tool gather and collect comps information?
- Why do certain cards not have comps?
- What countries does Arena Club support for seller accounts?
- Can I search for a specific card?
- How do I buy cards?
Vault
- Who owns the cards in the Arena Club vault?
- Where is the vault located?
- How long can I leave my slabs in the vault?
- Is there a limit to how many cards I can put in the vault?
- What is the typical time frame before I see my pre-graded slabs in the showroom?
- Where and how can I submit my collectibles to vault?
Payments
- Why can’t I resell a card that I just purchased in the marketplace?
- How quickly do I get paid out for marketplace sales?
- I am having problems accessing the Stripe Connect Express dashboard.
- Is there a fee to remove my cards from the vault?
- When can I expect to receive my payment after a transaction is made?
- What type of payments are supported on Arena Club?
Shipping
- For card submissions where should I send my cards?
- What countries does Arena Club ship cards to?
- Can I drop off cards at your office?
- What is the protocol if there is an error during shipping?
- Can I submit all my items together or do they need to be submitted separately?
- How can I update or change my address on my account or current order?
Other
- Terms of Service
- Privacy Policy
- Do you offer bulk submissions through a designated submitter?
- Will I be notified during the process of my order?
- Can I cancel or change my order once it has been delivered?
- Does Arena Club have an app?